Terms of use.

1. Who provides the service

metrifree is provided by the company responsible for metrifree, identified in the contract ("metrifree", "we"). By creating an account or using the service, you ("customer") accept these terms. If you use metrifree on behalf of a company, you represent that you have the authority to accept them for it.

2. The service

metrifree is a software as a service (SaaS) to plan, schedule and publish content on social networks, track metrics, respond to interactions and work as a team. The features and limits of each plan are on the plans page and on the subscription screen in the app.

3. Account and access

You are responsible for the account information, for keeping your password safe and for the access you grant to your team. Each person must have their own user. Tell us immediately if you suspect unauthorized access.

• Provide accurate information at sign-up
• Do not share passwords or API tokens
• Periodically review who has access to each brand

4. Free trial

New accounts have a free trial period, with the duration stated at sign-up. At the end of the trial without a subscription, the account works in read-only mode: the data remains available, but scheduling and publishing are not possible until a plan is contracted.

5. Subscription, payment and renewal

Plans are charged on a recurring basis, monthly or annually, in advance, through the payment processor Stripe. The subscription renews automatically at the end of each period until it is canceled. Prices are those shown at the time of purchase; adjustments will be communicated at least 30 days in advance and apply from the following period.

• Plan change: takes effect immediately, with a charge or a prorated credit
• Payment not approved: automatic retries; if the failure persists, the account becomes read-only
• Invoices: issued to the email of the person responsible for billing

6. Cancellation and refunds

You may cancel at any time under Subscription and plan, in the app itself. Cancellation stops future charges, and access continues until the end of the period already paid. There is no penalty or minimum term. On your first purchase, you may withdraw within 7 days of the charge and receive the full amount back (art. 49 of the Brazilian Consumer Protection Code), by requesting it by email at suporte@metrifree.com or through the app's support area. After that period, amounts for periods already started are not refunded.

7. Plan limits

Each plan has limits on brands, connected accounts, members, posts per month, storage and automations. When a limit is reached, the corresponding action is refused until you change plans or free up space. Nothing already published is deleted because of a limit.

8. Connected social networks

Publishing, metric collection and the inbox depend on the APIs and rules of each network (Meta, TikTok, Google, LinkedIn, X, Pinterest and others). These platforms may change permissions, limits and features without notice, revoke authorizations or refuse a post. We do not guarantee the availability of features that depend on them, and you must comply with the terms of each network you connect.

9. Your content

The content you create, send or publish through metrifree is yours. You authorize us to store, process and send it to the networks you choose, solely to provide the service. You warrant that you hold the rights to the texts, images, videos and brands you use, and you are responsible for what you publish.

10. Acceptable use

You may not use metrifree for illegal activities or for activities that infringe the rights of third parties.

• Spam, unsolicited mass sending or manipulation of engagement
• Illegal or discriminatory content, content that incites violence or infringes copyright
• Attempting to access other customers' data, circumventing limits or overloading the service
• Reselling access without a written agreement

11. Availability and support

We work to keep the service continuously available, but interruptions may occur for maintenance or because of third-party failures (hosting, social networks, payments). Scheduled maintenance will be announced whenever possible. Support is provided by email at suporte@metrifree.com or through the app's support area, on business days.

12. Suspension

We may suspend an account that violates these terms, puts the security of the service or of other customers at risk, or is subject to an order from a competent authority. Whenever possible, we will warn you beforehand and give you time to fix the issue.

13. Termination and your data

After cancellation, your data remains available for consultation and export. You can delete your account at any time under My account; deletion removes the data of the organizations in which you are the only person. Backup copies are overwritten within 30 days.

14. Liability

The service is provided as is. To the extent permitted by law, we are not liable for lost profits, lost opportunities or indirect damages, nor for failures caused by the connected social networks. Our total liability is limited to the amount paid by the customer in the 12 months before the event. Nothing here limits rights guaranteed to consumers by law.

15. Changes and jurisdiction

We may update these terms; material changes will be announced by email or in the app at least 15 days in advance. These terms are governed by Brazilian law. The courts of the judicial district where the company is headquartered are elected as the venue, without prejudice to the consumer's right to sue in the venue of their domicile.